Update Parent Project:

Work Order to Work Order updates

Overview

The Purpose of the Parent/Child Project Relationship is to be able to have a single “Reporting Project” that is updated by any number of Child Project ant any given time.

The Parent Project, Also know as the “Master Project” can be used to report store updates from as many child projects as needed to provide a single report. This also keeps the Field Rep information separate from the Parent Project Work Orders and adds a control layer in between what the field reports (or misreports) during the sign off process and what is reported to the client after a QC Process.

A few examples of where this relationship can be utilized are:

  1. Brand Level Client Reports

      g. a single Best Buy Report could be provided to a client with the current status of each of their displays in every Bust Buy location. The Parent Project would be updated buy each Project that is ran for this client in BestBuy to update the Parent with the latest visit information and photos

  2. Repair and Maintenance Programs

      Due to the high frequency of visits to a single location, Child projects can be organized so that each work order is only used for 1 visit keeping the data clean and record intact.

  3. Go Back Projects

      Executing the “Go Back” projects in a new project keeps the work orders and data cleaner and more efficienct. Setting the Main project as the Parent and each go back project as the child, you can push updates to the Master report with out having to QC the same store Multiple times in different projects.

What it Does

The “Push” to a matching Parent Work Order updates the following elements of the Work Order:

  1. Scopes (Status, dates and all other fields associated with that scope as well as all photos and Final Scope Photos)
  2. Deficiencies (All Fields)
  3. Status (Work Order Status)
  4. Scheduled Dates (Work Order Start and End Dates)
  5. Final Photo (Work Order Final Photo)

During the QC Process, the child work order is QC’d like it normally is but has the added option to select “Update Parent Project” and check off which elements should be updated as well as set a different work order status if needed.

After saving, all of the selected information is copied and Linked to the matching Parent Work Order and Reporting.

Setting up the Projects:

    PARENT PROJECT

    1. From the project page, select the “Edit Project” link to open the edit screen

    2. At the bottom right corner of the Project Info Panel there is a field labeled “Scope Names”

    3. Enter in the Names of all “Scopes” that will need to be updated on the Parent Project.
      1. Scope Names must be exact (Case Sensitive) in order for the Match to be made during Validation
      2. Scope names should be separated by a comma “,”

        EXAMPLE:
        SITE VISIT,STATION 1,STATION 2,STATION 3,STATION 4,STATION 5,STATION 6,STATION 7,STATION 8,STATION 9,STATION 10,STATION 11,STATION 12,STATION 13,STATION 14,STATION 15,STATION 16,STATION 17,HEET WALL
      3. This should include every possible scope name that will be used in a project

    4. Click the save button at the top

    CHILD PROJECT

    1. From the Main Project Page, Select “Set Parent” from the top right of the Project Info Panel

    2. Select the Parent Project from the drop down menu and click Save

    3. The System will validate the 2 Projects and Identify where there are potential issues and Mis-Matches between the two projects

Validation

Below is an Infographic illustrating the relationship between Parent and Child Projects, Stores and Scopes

This is a Graphical representation of the “PUSH” update from Child to Parent and provides an example for all possible Scenarios.

The "Push" update is one direction only, CHILD TO PARENT

Pushing The Update

Changes and updates made to the Child Work order get "Pushed" to the Parent Work Order as part of the QC Process.

Overview

The Push has the ability to update the following fields in the parent work order:

  1. Status

      Work Order Status

  2. Scheduled Dates

      Work Order Start Date

      Work Order End Date

  3. Final Photo

      Work Order Final Photo

  4. Scopes

      Status

      Start Date

      End Date

      All other fields associated with that scope.

      All Scope Photos and Final Scope Photos)

  5. Deficiencies

      All Fields

Child Work Order

    CHILD WORK ORDER

    1. In the Child Work Order, QC the Work Order as you normally would making sure to set all fields and statuses if they are missing

      Scope Example
      Deficiency Example
      Scope Photo Example
    2. Select “Update Parent Project” from the left side menu

      Work Order Left Side Menu
    3. The Popup will display multiple Options to Push to the Parent Work Order

    4. Select all that apply and then Set the Status if the Parent Work Order. then Save the Changes

    5. A Message will display indicating the PUSH was successful.

      Warning

      ALL UPDATES TO THE PARENT PROJECT MUST BE PUSHED FROM THE CHILD WORK ORDER!

      THE PUSH CREATES THE LINK BETEEN PROJECTS, WORK ORDERS, SCOPES AND DEFICINCIES

    PARENT WORK ORDER - REVIEW

    1. After the Push, there should be no reason to make any changes to the Parent Work order. All Changes Need to be made in the Child Work order and Pushed to the Parent Work Order. Any changes made directly to the parent will not be able to be used through this process. See Troubleshooting Steps at the end of the document for help correcting issues

    2. Parent Work Order Before Update
    3. Parent Work Order After Update
    4. Example Scope Deficiency has been created and all fields were updated from the Child Work Order
    5. Scope Photos Transferred to the Scope exactly as it was in the Child Work order.
    6. There were 18 Photos transferred to the Parent work order
      See Known Issus for details in regards to Photo Transfer

Example 2

Demonstration of resolving a deficiency.

    1. Child Work Order

      Deficiency is changed to "Resolved and the Resolution date and description were filled in.

      All other fields have been filled in for this example

    2. Parent Work Order

      Before The Update

    3. Parent Work Order

      After the update

KNOWN ISSUES

Due to the stage at which developoment of this feature was discontinued, the following issues are know and should be taken into account when using this feature

    1. Photo Duplication After Push To Parent

      Each time the Option to update Scopes is selected, It Pushes all Scope Photos to the Parent Work Order. There is no file validation in place so the Photos will be added again as many times you update the Parent with “Scopes” selected.

      This won’t This wont prevent updating but can slow down the updates if too many photos start to be added to the Work Orders.

      To help eliminate some of this duplication, only select the “Scopes” option when you need to update the scopes and photos (Do Not “Select All") if you only need to update a Work order status or update deficiencies, etc.)

      EXAMPLE

      1. First Push - 18 Photos were transfered to the Parent Work Order

      2. Second Push - 18 Photos were transfered to the Parent Work Order againin totaling 36 photos.

        Also visible in the Images and Documents Page of the work order.

    2. Known Issue #2

      TBD

    3. Known Issue #3

      TBD

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